FAQ
Your questions, answered.
How Top3 ranks your business in the Google Maps Local Pack, the free proof screenshot, pricing, results, and technical details.
How it works
What exactly is the Map Pack?›
The Google Map Pack (also called the Local Pack or 3-pack) is the block of three local business listings that appears at the top of Google results for local queries like "plumber near me." It shows your business name, star rating, address, and phone number. Most customers click one of these three results before scrolling further.
How does the free proof work?›
You enter one keyword, your business name, and your city — no credit card, no account. A real device in your market searches Google Maps for that keyword and captures exactly where your business ranks in the Local Pack today. We email you that dated screenshot. It is a measurement of your current rank, and it is free regardless of what it shows.
What are keywords?›
A keyword is the search phrase a real customer types into Google Maps to find a business like yours — "plumber near me," "emergency drain cleaning Denver," "licensed plumber Denver CO." Starter tracks 1 keyword. Growth tracks up to 5.
What does the device farm actually do?›
It measures and proves. Real consumer phones search your keyword from real locations in your market and screenshot what they see in the Google Maps Local Pack — the day-0 baseline, then every recurring capture. The farm proves rank movement; the rank change itself is caused by the ongoing ranking work. The ranking work is classic, white-hat local SEO: profile, local listings, content, entity consistency.
Do I need to change my website?›
No. The ranking work runs through your Google Business Profile, local directory listings, and published business data — we do not need website access, CMS login, or any technical changes on your end.
Can I change my keyword after I submit?›
Yes. Reach out to support and we will update your tracked keyword. The device-farm captures then follow the new keyword.
What if I operate in multiple cities?›
Each city or service area runs as its own plan — the device farm is configured per market. If you serve multiple markets, each city runs as a separate plan.
The guarantee
What exactly is the guarantee?›
It applies to the Growth plan ($399/mo): free until you’re in the top 3 of Google Maps. A card is required to start Growth tracking, but you’re not charged until a real device-farm screenshot proves you’re in the top 3 — however long that takes. If it never happens, you’re never charged. Starter ($199/mo) and Pro ($799/mo) do not run this guarantee — they’re billed immediately at checkout. The free proof screenshot before any plan stays completely card-free.
When do you charge my card?›
Depends on the plan. Starter: immediately, at checkout. Growth: we don’t charge your card until a device-farm screenshot shows you in the Google Maps top 3 — however long that takes. If it never happens, you’re never charged.
Do I need a card to start?›
Not for the free proof screenshot — that step is card-free, no account either, on all plans. A card is required at the next step, when you start paid tracking. On Starter and Pro, it’s charged right away. On Growth, it’s authorized only, not charged — it’s charged once, and only once, a verified top-3 screenshot lands. If one never does, you’re never charged.
Is this a money-back guarantee?›
No. On Growth, the risk-reversal is that you’re never charged at all until a verified win happens — not a refund after the fact. Once your first charge fires (because you ranked), that’s a standard paid subscription going forward, cancel anytime. Starter is a standard cancel-anytime subscription from the start, with no outcome-gated billing. Full billing and cancellation terms are on the Refund & Cancellation Policy page.
What counts as "in the Map Pack"?›
Position 1, 2, or 3 in the Google Business Profile 3-pack for your tracked keyword, measured from a real device geo-pinned to your target city. Every capture is dated and kept in your keyword portal so you can see exactly where you stood, and when.
Can I cancel any time?›
Yes, on all plans. Starter and Pro can be cancelled any time after checkout, since billing starts immediately. On Growth, you can cancel through the Stripe-hosted billing portal linked from your confirmation email, or by emailing hello@top3.cloud from the email you checked out with; cancellation takes effect at the end of the billing period you already paid for. Before Growth billing starts, there’s nothing to cancel — you simply never get charged unless and until you win, no deadline.
Does the service cover all industries?›
It covers most local service businesses with a Google Business Profile: plumbing, HVAC, dental, legal, med spa, roofing, auto repair, and similar. It does not cover purely online businesses, e-commerce, or businesses without a physical or service-area listing.
Pricing and billing
What is the monthly price?›
Three plans, priced by keyword count: Starter is $199/mo for 1 tracked keyword, Growth is $399/mo for up to 5 tracked keywords, and Pro is $799/mo for up to 10 keywords across multiple locations with a priority ranking queue. All include ongoing Google Maps / Local Pack ranking work plus dated device-farm proof screenshots in your keyword portal. Billing differs by plan: Starter and Pro are charged immediately at checkout, standard cancel-anytime. Growth is free until you’re in the top 3 — card required to start, no deadline.
When does billing start?›
On Starter and Pro, billing starts immediately at checkout. On Growth, billing starts the moment a device-farm screenshot verifies your tracked keyword in the Google Maps top 3 — however long that takes. The free proof screenshot never touches payment on any plan.
Is there a setup fee?›
No setup fee on any plan. Start with a free proof screenshot — no card, no account. You enter a card when you start paid tracking — charged immediately on Starter and Pro, or only once you win on Growth.
Is there an add-on?›
Yes. Reddit Authority Boost — high-value Reddit backlinks and mentions that strengthen your local ranking — is $199/mo, on top of any plan. The add-on is always billed immediately when added, regardless of plan; Growth’s trial/deferred-charge mechanic never applies to the add-on.
Can I upgrade from Starter to Growth later?›
Yes. You can move from Starter (1 keyword, billed immediately) to Growth (5 keywords, free until you rank) at any time.
What payment methods do you accept?›
Major credit and debit cards via Stripe. Checkout is one click — no login, no account creation. No ACH or wire at this time.
Results and timelines
How fast do I see results?›
Timelines vary by market and competition, and we don't promise a specific day count. Across our published Google Maps case studies, the real climbs we captured ranged from a couple of weeks to a few months — a measurement of what happened for those businesses, not a promise for yours. Your keyword portal shows the dated baseline and every recurring capture so you can watch the actual movement instead of trusting a summary.
What is the Map Pack radius and why does it matter?›
Your Map Pack radius is the geographic area in which your business appears for a given keyword. A new or under-ranked business typically appears only for searches close to its location; as your local prominence builds, that coverage area grows. How far depends on your market, so we measure it rather than promise a number.
What results can I realistically expect?›
We publish exactly what we measure: real, dated, screenshot-verified Google Maps climbs on the Results page. We do not project call volume or revenue — only placement, screenshot-verified. See the proof wall for the real case studies.
How will I know where I rank?›
Your keyword portal keeps a dated, chronological history of screenshots for every tracked keyword — the day-0 baseline plus every recurring capture, each labeled with its date and measured position. No login required; you reach it by entering your keyword.
What happens to my ranking after I start paying?›
The work continues. Local rankings are contested — competitors keep working, Google keeps updating — so the profile, listing, content, and consistency work goes on, and the device farm keeps capturing so you can see exactly where you stand. Your monthly payment funds the ongoing work and the proof.
Technical questions
Are the devices real phones or emulators?›
Real consumer-grade smartphones — the same models your customers use. No emulators, no virtual machines. Each device has a real carrier connection and a real physical location geo-pinned to your target city, so what it captures is what a real customer sees.
Is this safe for my Google Business Profile?›
Yes. The ranking work is classic, white-hat local SEO — profile, local listings, content, entity consistency — the kind Google's own guidelines describe. We never log into your accounts. The device-farm captures are a measurement search and a screenshot — the same actions any customer performs — and we publish a screenshot for every claim instead of asking you to trust a report.
Does this violate Google's terms of service?›
No. The ranking work is the kind Google's own guidelines describe: a complete, accurate Business Profile, consistent local listings, real content, and entity consistency. We never manipulate reviews, create fake listings, or fabricate anything. Our measurement is a search and a screenshot — the same actions any customer performs.
Do I need a Google Business Profile?›
Yes. Your Google Business Profile must be verified and active. If you do not have one, create it at business.google.com before starting. The work starts with your profile, so we cannot optimize — or measure — an unverified one.
How do you measure Map Pack position?›
From real devices geo-pinned to your target city. We search your keyword from real device locations and record whether your business appears in positions 1, 2, or 3 of the Local Pack, then screenshot it. We measure what real users see, geo-pinned to your entered market.
Still have questions?
Talk to us.
15-minute call. No pitch. We answer your questions and check your Google Maps Local Pack position live.