Refund & Cancellation Policy

Effective Date: 2026-05-24 | Last Updated: 2026-07-02

This Refund & Cancellation Policy describes how Top3 LLC, a Utah limited liability company ("Top3," "we," "us," or "our"), handles subscriptions, cancellations, refunds, failed payments, and chargebacks for all paid plans offered through top3.cloud (formerly mappack.cloud). This Policy is incorporated into our Terms of Service.

Overview

Top3 is a month-to-month Google Maps / Local Pack ranking subscription, offered in a Starter plan (1 tracked keyword) and a Growth plan (up to 5 tracked keywords), current pricing for both published at top3.cloud/pricing.

Every plan starts with a free proof screenshot: you name one keyword, your business, and your market, and we run a real device-farm capture showing where your business ranks in the Google Map Pack for that keyword today. No card and no account are required to receive that free proof.

What happens next depends on which plan you choose. On Starter ($199/mo) or Pro ($799/mo), a card is required and charged immediately at checkout — there is no trial. On Growth ($399/mo), a card is required, but we don’t charge it until a device-farm screenshot shows you in the Google Maps top 3 — however long that takes. If that never happens, you’re never charged; there is no deadline that forces a charge. Once billing does begin (immediately for Starter and Pro, or at the win for Growth), it continues as a standard cancel-anytime, no-contract monthly subscription. Growth’s no-charge-until-a-win mechanic is a billing timing rule, not a money-back or refund guarantee — see Refund Policy below for how the two are separate. We do not offer prorated refunds for unused portions of a billing period once billing has begun, on either plan.

Subscription Terms

• Starter — card required, charged at checkout: Starting tracking on the Starter plan requires a card on file via Stripe Checkout, and that card is charged immediately at checkout. There is no trial and no delay. Subsequent charges recur monthly from the checkout date.
• Growth — card required, not charged at checkout: Starting tracking on the Growth plan requires a card on file via Stripe Checkout, but that card is not charged at checkout and no subscription is created at that point — the card is simply saved on file. The first charge occurs only when a device-farm screenshot verifies you’ve reached the Google Maps top 3, however long that takes. If that never happens, the card is never charged. Subsequent charges recur monthly from the date the first charge occurs.
• Auto-renewal: Once billing has begun (immediately for Starter, or at the win for Growth), subscriptions renew automatically each month unless cancelled before the next billing date.
• Currency: All charges are in United States Dollars (USD).
• Taxes: Prices exclude applicable taxes. Taxes, where required, are calculated and added at the time of the first charge.
• Payment processor: All payments are processed by Stripe, Inc. We do not store full card details on our servers. See our Privacy Policy for the payment data we receive.

The Free Proof Screenshot (No Card, No Account)

Every Top3 engagement starts with a free proof screenshot, at no cost and with no credit card or account required. You enter one keyword, your business name, your city/market, and your email. We run a real device-farm capture showing exactly where your business ranks in the Google Map Pack for that keyword today, and deliver it to you by email and in a proof view on our site.

That free proof is a measurement, not a purchase, and it does not start a billing relationship of any kind. "No card, no account" describes this free proof step only — it does not describe what happens next if you choose to start tracking.

If you like what you see, you can move into paid tracking from the proof view — a one-click redirect to Stripe Checkout, still with no separate account or login required. Starting tracking does require a card on file, on either plan. If you choose Starter, that card is charged immediately — there is no trial. If you choose Growth, that card is not charged at that moment: no subscription is created yet, the card is simply saved on file, and we don’t charge it until a device-farm screenshot shows you in the Google Maps top 3 — however long that takes. If that never happens, the card is never charged. If you never start tracking on either plan, you owe nothing and nothing is charged.

Once a charge does occur (immediately at checkout for Starter; triggered by a verified top-3 screenshot for Growth; or continuing on the standard monthly cycle thereafter for either), billing follows the terms described in Subscription Terms above — recurring monthly, cancel anytime, no contract. See /pricing/ for current plan pricing and what each plan includes.

How to Cancel

Starter customers are in active, paid billing immediately after checkout — see below for how to cancel. If you’re on Growth and still awaiting a win (no qualifying top-3 screenshot has landed yet), you can cancel at any time and, because you haven’t been charged, there is nothing to refund — the card on file is simply never billed.

If you have moved into active, paid billing, you can cancel in any of the following ways:

• Self-service: From the Stripe-hosted billing portal linked in your confirmation email. Cancellation is effective immediately at the next billing date.
• Email: Send a cancellation request to hello@top3.cloud from the email address associated with your keyword(s). We will confirm the cancellation within one business day.

Upon cancellation, your access to the Service will continue through the end of the current paid billing period. No further charges will be made. After that date, your account is suspended and your data is retained according to our data retention schedule.

Refund Policy

Two separate things are true about Top3 and money, and they should not be confused with each other:

1. On Growth, you are not charged in the first place unless a keyword reaches the top 3 — however long that takes, with no deadline. This is a billing-timing mechanic, described in full at /pricing/ and the guarantee page — it happens automatically, before any money moves, and it is not a refund. On Starter, this does not apply — your card is charged immediately at checkout.
2. Once a charge has occurred, Top3 does not issue cash refunds or money-back guarantees for that charge or any renewal — on either plan. Top3 is not a money-back-guarantee service. On Starter, a completed charge occurs at checkout. On Growth, a completed charge means a qualifying top-3 screenshot already landed (if one never lands, you are never charged at all). Either way, refunds are not issued simply because a keyword’s ranking later moves, holds, or drops. Ranking is ongoing work, not a one-time deliverable (see Terms of Service, Warranties and Disclaimers).

Top3 does not issue prorated refunds for unused portions of a paid billing period, on either plan. Because you can fully evaluate the free proof screenshot before ever entering payment information on either plan, and because on Growth the card on file isn’t charged until a verified win — with no deadline that forces a charge if one never lands — we believe you have sufficient opportunity to evaluate whether Top3 is right for your business before committing to Starter’s immediate charge or before any Growth money is ever at risk.

The circumstances in which we issue refunds on a completed charge are:

• Billing errors: If you were charged incorrectly (duplicate charge, wrong amount, charge after cancellation), we will refund the disputed amount in full upon verification. Email hello@top3.cloud with the charge ID.
• Material service failure: If the Service is unavailable for more than 72 consecutive hours within a billing period as a result of our infrastructure (not upstream third-party events such as a Google algorithm change), you may request a credit on the next invoice. This credit is prorated to the outage duration.
• Discretionary refunds: We reserve the right to issue refunds at our sole discretion in other circumstances. Discretionary refunds do not establish a precedent or entitle any customer to a similar refund in the future.

Refunds are issued to the original payment method. Processing time depends on your card issuer (typically 5–10 business days).

Failed Payments and Retries

This section applies once a charge has actually been triggered — either by a verified top-3 screenshot ending your trial, or by a subsequent monthly renewal. If a charge fails at that point (declined card, expired card, insufficient funds), Stripe will automatically retry the charge on the following schedule:

• First retry: 3 days after the failure
• Second retry: 5 days after the first retry
• Third retry: 7 days after the second retry

You will receive an email notification after each failed attempt. If all three retries fail (approximately 21 days after the original failure), your account will be suspended and access to the Service will end. Your data is retained for 90 days during which you may reactivate the account by updating your payment method.

Disputed Charges and Chargebacks

If you have a concern with a charge, please contact hello@top3.cloud before initiating a dispute with your bank or card issuer. We resolve billing concerns within one business day and can issue corrections directly to the original payment method.

Chargeback policy. If you initiate a chargeback or payment dispute instead of contacting us for a resolution, Top3 may, at our discretion:

• Immediately suspend your account pending the dispute outcome
• Charge a $25 processing fee per disputed transaction (passed through from the payment processor) if the dispute is resolved in our favor
• Terminate the account and delete associated data after the dispute is resolved

A chargeback resolved in our favor does not entitle you to continued use of the Service. Accounts with a history of chargebacks may be refused future service.

Service Delivery

The Top3 Service is a digital subscription delivered over the internet. There is no physical shipment. There is no login or account creation at any step — you reach your keyword portal by entering your keyword, the same way you started. The following delivery commitments apply:

• Free proof delivered immediately: Your first, free device-farm capture is scheduled as soon as you submit your keyword, business name, and market — no payment required.
• Ranking work begins when you start tracking: Once you start tracking a plan, ranking work begins on your keyword(s), and recurring device-farm captures begin populating your keyword portal. On Starter, this coincides with your immediate charge at checkout. On Growth (card saved on file, no subscription yet), this starts before any charge occurs, since the charge itself is triggered later by a verified top-3 screenshot, however long that takes.
• Ongoing measurement: Your Map Pack ranking position is measured on a recurring basis from real devices, with dated screenshots added to your keyword portal.

If the Service is not delivered within the timeframes above due to our infrastructure, contact hello@top3.cloud for a resolution.

Price Changes

We may change our subscription prices. If we do, we will give you at least 30 days' notice before the new price takes effect for your subscription. You may cancel before the new price is applied. Continued use of the Service after the notice period constitutes acceptance of the new price.

Changes to This Policy

We may update this Policy from time to time. When we make material changes, we will post the updated Policy with a new "Last Updated" date and notify account holders by email. Material changes apply only prospectively.

Contact

For questions about this Policy, refunds, or cancellations: