Billing, Refund & Cancellation Policy

Last updated: August 12, 2026

You pay $0 today. Your card is saved securely for this result-contingent service. If Top3 delivers a qualifying result, rechecks it, and sends you the proof packet, you may choose to continue. Only after you click “Yes, Continue at $497/Month” will Top3 attempt the first $497 monthly payment. If no qualifying result is delivered, or you do not confirm continuation, you are not charged.

The initial run

Stripe Checkout saves a card in Setup mode. It charges $0 and creates no subscription. The initial run therefore has no service fee to refund. The customer submits only the website and location; a Top3 operator reviews the initial questions and factual boundaries before community work begins. If qualifying proof is not delivered, or the customer does not affirmatively continue, the $497 monthly subscription is not created.

Closing before activation

Before a subscription or paid activation exists, the secure customer workspace can close the free run and remove the saved payment method associated with it. Closing stops new work and prevents future activation for that run. Public third-party content may remain; submit a correction or takedown request when a public item needs review.

Activation

Only the proof-page control labeled “Yes, Continue at $497/Month” authorizes creation of the subscription. Ongoing service starts only after the first Stripe invoice is successfully paid. If authentication or a new payment method is required, the subscription is not treated as active until payment succeeds.

Monthly renewal

After activation, the subscription renews monthly at $497 plus applicable tax until canceled. The renewal date is based on activation. Stripe receipts and the billing portal show invoices and payment status.

How to cancel after activation

Use the secure Stripe billing link on the customer workspace or email hello@top3.cloud. Cancellation normally takes effect at the end of the paid period. No further renewal is charged after the effective cancellation date.

Refunds

Amounts for a paid period that has started are non-refundable because ongoing research, monitoring, reporting, and community work begin when payment succeeds. We will correct duplicate charges and billing errors, honor refunds required by law, and may issue discretionary credits. If Top3 terminates an active account without customer breach, Top3 may refund the unused portion of the current period.

Failed payments and disputes

If a payment fails or requires authentication, ongoing service may pause. Update the method in Stripe or contact support. Please contact us before filing a chargeback so we can provide the authorization, proof, and invoice record and correct any error.

Other Top3 products

Legacy subscriptions remain on the financial terms accepted when purchased. Agency wholesale billing is governed by the signed partner agreement. This policy does not silently convert either group to the $497 direct product.

See the Terms of Service or email hello@top3.cloud.